Nationwide vehicle recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Car Call arrange assistance to thousands of people every year, enabling their vehicles to be recovered to repairers across the UK.

Our network of approved accident repair centres provide high quality vehicle accident and crash repairs. If the accident was not your fault, we can even manage the entire accident claim independently for you – so you do not have to make a claim on your car insurance.

If you need your vehicle recovered, we and our partners can arrange assistance for you.

Call us on 02392 484 244 now and one of our advisors will be happy to help.


Recovery with independent claims assistance

People often choose our claims assistance as an alternative to a claim on their own car insurance policy.

As an insured road user - you will almost certainly be required to pay the excess you have on your policy by an insurer, even if you are not ‘at-fault’. In addition to this, your next insurance premium is likely to increase because of your claim.

Our service is different, because we are not connected to any insurer. We arrange the assistance you need and recover the costs of the services we provide directly from the insurer of the at-fault driver.

So - you have no need for a claim on your own car insurance policy.

The services we can arrange for you following a non-fault accident include:-

  • Recovery of your vehicle from the scene of the accident to an approved accident repair centre in your area

  • High quality car accident repairs at one of our approved accident repair centres, or a repair centre of your choice

  • A like-for-like replacement hire vehicle for you to use while your vehicle is being repaired

  • Legal advice and assistance from our partner solicitors including claims for loss of earnings and injury compensation

  • 24/7 advice and assistance from an experienced claims advisor

For more information about our service or if you would just like some free advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury