Car crash claims



If you have been involved in a car crash, we can independently resolve your accident claim without you having to make a claim on your own insurance policy. To find out more, call 02392 484 244 and we will be happy to help.


Don't I have to claim on my car insurance?

If you were not responsible for the accident, we can independently manage your accident claim. You do not need to make a claim on your own insurance policy, so you will have no excess to pay and your insurance premium should not be affected.

If you were 'at-fault' for the accident then you will have to make your claim with the insurer of your vehicle. In this instance you may have to pay the excess on your policy and your annual insurance premium may increase due to the claim on your policy.


How much does your claim service cost?

we and our partners recover the costs of the services we provide for you directly from the insurer of the at-fault drivers insurer on your behalf.


How we resolve your car crash claim

The benefits of making your car crash claim with us are shown below:

  • You do not have to make a claim on your own car insurance policy

  • You have no excess to pay

  • You will be provided with a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle will be delivered to you typically within 3 hours of accepting your claim

  • Repairs to your vehicle will be arranged at an approved accident repair centre or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed

  • Only genuine parts are used

  • Legal assistance can be arranged for accident related issues



We and our partners help thousands of people every year get the compensation they deserve. To start your claim now or just get some free advice, call on 02392 484 244 and we will be happy to help.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury