Non-fault Accident Management for taxi fleets


If you have to manage a busy fleet of taxi’s, then you will be fully aware of the chaos that can ensue when one or more of your vehicles are off the road.

When it comes to road traffic accidents however, our Accident Management solution can significantly reduce the detrimental effects of both fault and non-fault collisions on your business.

In the event of a non-fault accident we provide fully equipped/plated replacement Taxi cabs and arrange quality assured repairs to your vehicles. In the event of a fault accident, we provide a FNOL service for your insurer, saving you both time and money.

We will provide a bespoke service that is tailored to your business, enabling you to minimise your fleet insurance costs by avoiding unnecessary claims on your policy.


Get expert advice

Our experienced claims advisors are used to dealing with all aspects of a road accident claim, so you can be assured that you will receive a fast and knowledgeable response to your queries.


Get a replacement Taxi – fast

If you have a Taxi that is un-roadworthy, we will be provided with a plated/equipped taxi typically within 3 hours of starting your claim.

Recovery will be to one of our UK network of accident repair centres and there it will be repaired to manufacturer specifications using only genuine replacement parts.


Can provide legal assistance for an injured driver?

Your claims advisor will arrange legal assistance for them if they wish to make a claim for injury compensation and we can also help them recover their lost earnings.


Save your business time and money

We and our partners recover costs from the at-fault driver’s insurer on your behalf.

To find out how we can benefit your taxi business, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury