No-fault accident Taxi replacement hire


If you have had an accident in your Taxi and you were not at-fault, you don’t really want the claim on your insurance record - unless don’t mind your premiums going up.

Car Call has been providing independent accident assistance with same day delivered replacement Taxi vehicles for over a decade – so we know how to keep our customers happy.

Whether you operate a fleet of Taxi’s or you are an owner driver, we understand that keeping your drivers on the road is vital to your business.

Our service enables you to get your Taxi’s repaired whilst your driver is provided with a replacement plated Taxi – usually on the same day you report the accident to us.

All costs and charges associated with your accident claim are recovered directly from the at-fault driver’s insurer so a claim on your own Taxi insurance is not needed.


Reduce your insurance costs with our independent claims assistance

Why claim on your insurance, pay your excess and then having to wait for a refund?

Our service also enables you to keep all your non-fault claims away from your insurer, so potential increases in your premiums are avoided.


Where is my Taxi repaired?

Either you let us know where you want your vehicle repaired or we can select one from our UK database of approved repairers.

All our approved accident repairers are picked based on the quality of their repairs, their facilities and their exceptional customer service.


Our Comprehensive Accident Assistance

Our Taxi claims service includes: -

  • Your Taxi is recovered to an approved accident repair centre in your local area

  • Alternatively - you can choose your own repair centre

  • Your non-fault accident is reported to your own insurer ‘for information purposes only’

  • A like-for-like plated replacement Taxi is delivered to you, typically on the same day

  • Damage to your Taxi will be assessed by an independent automotive engineer

  • If required, we will arrange legal assistance to recover lost earnings and/or pursue an injury claim

  • We and our partners recover costs associated with the accident directly from the at-fault driver’s insurer



To start your non-fault claim today, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury