Insurance claim? Get a quality hire-car replacement after an accident


Are you fed-up with being offered a poor quality ‘courtesy-car’ by your insurer after an accident, after all why should you have to pay extra for this especially when the accident was not your fault?



If you normally drive a prestige or performance vehicle, you have every right to get the same type of vehicle as a replacement.

Our accident assistance is completely independent of all insurers. This means that you not only get appropriate quality hire-vehicle as a replacement, you also will not have to pay the excess on your policy and your next insurance premium should not increase as a result of a claim.

For independent advice and assistance call 02392 484 244 and we will be happy to help.


What other assistance will you provide?

We understand that being involved in a car accident is a very traumatic experience. What we do is to take control of the situation, organise everything for you and ensure that disruption to daily activities is kept to the minimum.

The costs of our assistance is recovered directly from the insurer of the at-fault driver.

Firstly, we aim to get your replacement car to you within 3 hours of taking your claim.

Typically, the cars we supply are less than 6 months old and we will do our very best ensure that the vehicle you receive is of a similar or identical - make, model and engine size to your own.

Your repairs can either be carried out at the manufacturer approved accident repair centre we suggest, or you can specify the repairer yourself.


I may need legal assistance too

Our partner solicitors deal exclusively with road accident related issues.

They will look to achieve the best possible outcome for you so that you are not left out-of-pocket and not without compensation for your discomfort or loss of income.

To find out more about our services call 02392 484 244 or make an enquiry online and will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury