What is Accident Management?



Accident Management provides motorists with a cost effective alternative to a claim on their own insurance policies. Our independent claims service enables you to get the assistance you need, without having to pay your insurance excess. To find out how we can assist your accident claim, call 02392 484 244 and we will be happy to help.

We and our partners help thousands of motorists every year get the help that they need to resolve their accident issues. We provide the advice and assistance you need and recover the costs directly from the insurer of the at-fault driver on your behalf.

Why not claim on my own insurance policy?

If you were not responsible for the accident, then you have the option making a claim on your own insurance policy or making a claim independently of your insurer.

We believe the benefits of an independent accident claim are clear.

If you make a non-fault accident claim on your own insurance policy:

  • You will have to pay the excess before your vehicle can be repaired

  • You may not receive a replacement vehicle that is suitable for your needs

  • You may not be entitled to legal assistance with your claim

  • You vehicle may only be repaired at a specific garage

  • Your next insurance renewal cost may increase as a result of your claim


Regardless of the type of insurance cover you have, using our Accident Management service enables you to receive the following benefits:

  • There is there is an alternative to a claim on your own insurance policy

  • You will not have to pay your excess

  • It should not affect your no-claims discount

  • You will receive a like-for-like replacement for your damaged vehicle

  • Your replacement vehicle will be delivered typically within 3 hours of accepting your claim

  • Your vehicle can either be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed

  • Legal assistance is arranged for accident related issues such as the recovery of expenses, lost earnings or claims for compensation

  • Costs and charges are recovered directly from the at-fault drivers insurer on your behalf

  • Access to our 24/7 help line



Thousands of customers benefit from our claims service every year. To find out how we can help after your non-fault accident, contact us on 02392 484 244 and we can get your claim started straight away!

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury