Can you use video from an in-car camera when making a car accident claim?



In-car video footage may be helpful to prove that you were not responsible for a car accident. For independent help and advice if you feel you were not responsible for a road traffic accident, call 02392 484 244 and we will be happy to help.

Video footage may be able to be used to verify your version of events, especially if you have a liability dispute with the third party and you do not have any independent witnesses. However you need to bear in mind that the quality of the images needs to be high and it should ideally verify the date and time in the video.

As the availability of In-car video cameras becomes more widespread, many people are now using them to provide additional evidence in the event of an accident.


How do I decide which in-car camera or ‘DashCam’ to buy?

There are a wide variety of cameras available, with picture quality, recording time or a built in display sometimes being sacrificed at the cheaper end of the market.

Compare the features of the different systems available before you decide to buy.

Key features to look for:

  • High Definition picture quality

  • Recording of date and time in video

  • Collision detection

  • Wide angle lens

  • GPS recording of speed and location


Some insurers are now offering discounts to their customers for having In-car video cameras installed. The discount however may only available if you use equipment they have approved.


How we can help following a non-fault accident

If you were not responsible for an accident you were involved in, we and our partners can provide all the assistance you need without you having to make a claim on your own insurance policy.

Our service includes:

  • All your vehicle repairs carried out at an approved accident repair centre

  • Want to use a particular garage? No problem, just tell our claims advisor

  • A like-for-like replacement vehicle delivered to you typically within 3 hours of accepting your claim

  • Legal assistance is arranged for the recovery of expenses, lost earnings or damaged possessions

  • Have you been injured? The solicitors we work with will assist with your personal injury claim

  • An alternative to a claim on your own car insurance

  • No excess to pay

  • Costs and charges are recovered directly from the at-fault driver


Why not just claim on your own policy?

Even if the accident was not your fault, your insurer will almost certainly require you to pay your excess before your vehicle repairs can be started. You should be able to claim this amount back at a later date, but why should you have to pay this in the first place?

Unless your no-claims discount is protected, this is likely to be reduced as a result of your claim. Remember it is a ‘no-claims’ discount, not a ‘no-blame’ discount.

To find out how we can help with your accident claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury