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Motor Accident?
Car accident claims FAQ



The car accident was not
my fault, do I still have to pay
my policy excess?








Car Call Claims line

Many people do not realise that even though a road accident is not your fault you may still have to pay the insurance policy excess towards the cost of the repairs.

These costs may be able to be reclaimed from your insurer, but it is often a long process and means that you could be left out-of-pocket for a significant period of time.

In addition to this you may lose your no claims bonus as a result of your claim, meaning of course a higher insurance premium when your policy renewal comes around.

Considering the accident was not your fault this can be annoying at the very least.

At Car Call UK we process thousands of independent claims every year for our customers.

Because we recover the costs directly from the at-fault drivers insurer, it means that we can provide you with top quality repairs, like-for-like replacement hire vehicles and professional legal assistance without you having to pay any costs yourself.

Your insurer is informed of the accident for information purposes only as required by the terms of your policy, but they do not actually deal with your claim. This means that you will have no excess to pay and your policy renewal costs should not be affected.

If you have had a car accident that was not your fault, please give us a call us on 02392 484 244 or complete the contact form on the right of this page and we will contact you shortly.
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