Outsourcing your fleet Accident Management


Whatever size of fleet you operate, outsourcing your accident management can pay real dividends in terms of reducing costs and optimising the availability of your vehicles. Find out how we can complement your fleet management operations, call us now on 02392 484 244 for more information.


Why outsource your Accident Management?

We deal with thousands of accident claims every year, and so we understand that the claims process can take up a great deal of time in terms of administration. This incurs extra cost and can divert resources away from your core business.

In addition to this, getting the type of replacement vehicle you need quickly to fill the gap in your fleet is essential to ensure the obligations to your customers are not compromised.

After years of experience in the industry we have developed and refined our claims process and systems to ensure a seamless transition from the point of reporting the accident, to the completion and delivery of the repaired vehicle.

We also realise that keeping our clients informed is a vital part of the process.

During the consultation process we will discuss your reporting requirements and ensure that this is fully integrated into your Accident Management solution.


Key benefits for your business

The key benefits of our Accident Management solution are summarised below:

  • A solution tailored to the needs of your business

  • Dedicated 24/7 branded claims helpline

  • Protect your future insurance premiums

  • Keep your drivers mobile with like-for-like replacement vehicle

  • Vehicle replacement for all your non-fault drivers within 3 hours

  • Wide variety of replacement vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Guaranteed repairs at our Approved Repairer network

  • Legal assistance with accident related issues

  • Minimise your fleet costs and disruption to your business


To discuss your requirements further or arrange a visit, contact us now on 02392 484 244. Alternatively click here to submit your enquiry.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury