Taxi cab replacement hire services


Experience counts in the replacement hire vehicle industry and we have been doing it for over a decade now. If you run a fleet of taxi cabs or are an owner driver taxi operator, we can help.

If you have been involved in a road traffic collision and you were not at-fault, we can arrange for your taxi to be repaired and deliver a replacement plated taxi for you to use in the meantime – but without a claim on your own insurance policy.


I’m interested – but how does your service work?

Firstly, we will take all the details of your accident and look to establish your stance on liability. When we have confirmed it as non-fault, we will arrange for a like-for-like replacement taxi to be delivered to you so you can continue with your daily activities.

We will notify your own insurer for ‘information purposes only’ so that they are aware, but do not deal with your claim themselves.

The cost and extent of the damage to your own taxi is then assessed by an independent automotive engineer and we will arrange for it to be booked into one of our approved accident repair centres.

In the meantime, you can also speak to the solicitors we work with to discuss the recovery of any lost earnings or make a claim for a personal injury if you wish to do so.

When your repair is complete and you are happy with the result you return your hire-taxi and we and our partners recover the costs involved directly from the insurer of the at-fault driver.

Our comprehensive list of assistance is shown below: -

  • No need to claim on your Taxi insurance policy

  • No excess to pay

  • The cost of your insurance should not increase due to your accident

  • Costs and charges are recovered directly from the at-fault driver’s insurer for you

  • Damage to your vehicle is assessed by an independent Automotive Engineer

  • We supply you with a like-for-like replacement plated and equipped Taxi

  • Your replacement taxi is delivered typically within 3 hours of starting your claim

  • We and our partners organise the repairs to your vehicle at an approved accident repair centre or at a repairer you choose

  • Legal help and assistance is arranged for the recovery of lost earnings and/or personal injury claims



If you have had an accident in your taxi cab and need to get back on the road with replacement plated taxi, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury