Car accident recovery and non-fault claims assistance


To get your vehicle recovered from the scene of an accident where you are not at-fault – Call 02392 484 244 and we can arrange for your vehicle to be repaired and provide you with a replacement hire-vehicle and without a claim on your car insurance.

If you did not cause the accident that you were involved in, we and our partners can provide you with the help and assistance you need - right now and independently of your insurer.

Because we will be dealing with your accident claim instead of your insurer, you will have no excess to pay and your no-claims bonus is not affected in any way.

We and our partners recover the costs directly from the at-fault driver’s insurer on your behalf.


Why you are better off not making an insurance claim

There can be many disadvantages to making a non-fault claim on your own car insurance policy.

  • You will almost certainly have to pay your insurance excess

  • Your insurance premiums are likely to increase

  • If your no-claims discount is not protected, you could lose it

  • You may get a courtesy car, but it may not be as good as your own

  • There could be limitations on the length of time you can use the courtesy car

  • You may not have a choice where your vehicle is repaired

  • Your policy may not include legal assistance



How we help after an accident

Our non-fault claims service helps thousands of motorists every year get the assistance they need without having to claim on their motor insurance. We provide all the services you need to get you mobile again, including: -

  • You receive a like-for-like replacement hire-vehicle for you to use for the duration of your repairs

  • Guaranteed vehicle repairs at an approved accident repair centre or at a repair centre of your own choice

  • Assistance with the recovery of expenses, vehicle recovery charges, vehicle storage charges and other costs relating to your accident

  • The solicitors we work with can help with a claim for compensation if you have been injured in the collision

  • 24/7 help and advice from our UK based claims team



To find out how we can help with your claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury