Fleet Taxi Accident Management


As a Taxi fleet operator, you need to keep your costs to the minimum but without sacrificing the availability and quality of your service.

Car Call and its partners provides bespoke accident management solutions that ensure that any disruption to your business is kept to the minimum following a non-fault road traffic collision.


How we help your Fleet Taxi business

We appreciate that having a vehicle off the road for any length of time can seriously affect a taxi operator.

We provide suitably equipped replacement vehicles which can be delivered typically on the same day of reporting your accident to us.

Your damaged taxi is inspected by an independent Automotive Engineer, who will assess the damage, the repairs needed and the potential cost of repairs. The repairs can then be either carried out at one of our approved accident repair centres or at a repairer of your own choice.

Because we and our partners recover the costs associated with the collision directly from the at-fault driver’s insurer on your behalf, there is an alternative to an insurance claim on your fleet policy. This means you will have no excess to pay and your insurance premium should not increase as a result of the collision.


Comprehensive Accident Assistance

We and our partners help thousands of businesses every year.

Our comprehensive accident assistance services provides your Taxi Fleet with the following benefits:

  • An alternative to a claim on your own taxi insurance policy

  • There is no excess to pay

  • Your insurance premiums should not be affected at all

  • We and our partners recover the costs from the at-fault drivers insurer on your behalf

  • You will receive a like-for-like replacement plated private hire taxi to use while yours is repaired

  • Replacement taxis are delivered typically on the same day

  • Your taxi will be repaired at one of our approved accident repair centres or at repair centre of your own choice

  • Repairs are fully guaranteed

  • We arrange legal assistance with the recovery of lost earnings, travelling expenses and help with claims for compensation

  • Help and advice is available from our 24 hour help line




Legal assistance is part of our service

You also receive comprehensive legal assistance with all your non-fault claims. This includes: -

  • Claims for lost earnings

  • Claims for damaged equipment

  • The recovery of storage charges

  • Claims for a personal injury


To find out more about our Fleet Taxi Accident Management Solutions call 02392 484 244 and we will be happy to discuss the requirements of your business.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury