About car accident and injury claims


If you have been injured in a car accident that was not your fault, you have the option of either claiming on your insurance or we and our partners can provide independent assistance by dealing directly with the insurer of the at-fault driver.


What is the advantage of using your claims service?

If you use our car accident and injury claims service you do not have to make a claim on your own motor insurance policy, you will have no excess to pay and your no-claims bonus should remain protected.


How much does your claims service cost?

Anyone who is not responsible for the car accident they were involved in is entitled by law to have all the costs associated with the accident recovered from the insurer of the person responsible.

After we have resolved your accident claim, we and our partners recover the costs involved on your behalf.


What assistance can you provide after my accident?

Car Call has helped thousands of motorists independently resolve their accident related issues without a claim on their own insurance policies.

We provide complete assistance after an accident, including manufacturer approved repairs, provision of replacement vehicles and help with injury claims.


Get your car repaired

We have UK-wide network of approved accident repair centres, selected for their facilities, quality of repair and customer service. All repairs to your vehicle are fully guaranteed and carried out according to manufacturer specifications.


Get a like-for-like for like replacement vehicle

If your own vehicle is un-roadworthy and/or being repaired we will deliver a like-for-like replacement to your home or place of work typically within 3 hours of starting your claim with us.


Get legal assistance with injury claims

If you have been injured in a car accident that was not your fault, we can arrange for legal assistance to be provided. Your appointed solicitor will then look to achieve the best possible compensation settlement for your particular injury.


Can you help me claim for lost earnings?

We can arrange legal assistance with all your accident related legal issues. This could include claims for lost earnings, expenses, damaged possessions or vehicle storage charges.


To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury