Ethical injury claims


Our ethical injury claims process ensures that your injury claim settlement includes all potential costs you are likely to encounter in order to achieve the best possible outcome following your injury.

Your appointed solicitor will consider your claim in a compassionate and sensitive manner with a view to achieving a settlement that is appropriate for your future needs and those of your family.


When you should consider making a personal injury claim

Anyone who has suffered an injury as the result of someone else's careless or negligent driving is entitled to claim compensation not only for the discomfort they have suffered, but also to help them get the best possible treatment to aid the recovery process.

If you have been seriously injured you may also be unable to work for a period of time. Your compensation settlement will take this into account so that your financial security is also protected.


How much compensation will I receive?

The following criteria are taken into consideration when The solicitors we work with assess your personal injury claim.


  • The amount of discomfort you suffered at the time of the incident and following the incident

  • The longer term effects of your injury on your life

  • If you will have a permanent disability

  • If treatment or therapy is required

  • If you require specialist medical aids or equipment

  • Costs of personal care or assistance

  • Necessary modifications to your home

  • Adapted vehicle or mobility aid requirements


Other legal assistance with your injury claim

We can arrange all legal assistance as part of any non-fault car accident claim. We can discuss your options regarding the recovery of expenses, damaged property, storage costs or lost earnings.


Can you help with other aspects of my car accident claim?

We provide a full independent claims service for anyone involved in a non-fault car accident.

The key benefits of our claims service are:

  • There is an alternative to a claim on your own insurance policy

  • No excess to pay

  • Your no-claims stays protected

  • We and our partners recover the costs directly from the at-fault drivers insurer


In addition to legal assistance with injury claims, we can also provide the following:

  • A like-for-like replacement vehicle within 3 hours of starting your claim

  • Guaranteed vehicle repairs at an approved accident repair centre


To make a claim or simply find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury