Van insurance claim or Accident Management?


Car Call helps thousands of people every year by providing a cost-effective alternative to a non-fault claim on your van insurance.

Did you know that your insurer will probably want you to pay the excess on your policy before any repairs are started on your van? This leaves you having to find what could be a substantial amount money – just to get things started.

Accident Management enables anyone is not ‘at-fault’ to get their van repaired, a suitable replacement and legal assistance – all without a claim on their insurance.

Who pays for everything? We recover the costs of the assistance we provide directly from the at-fault drivers insurance provider.

To compare our assistance to a claim on your insurance, call 02392 484 244 for free help and advice with your car accident clai


The disadvantages of a claim on your van insurance

A claim on your van insurance policy for a non-fault accident can have many disadvantages.

  • You will have to pay your excess before repairs are started

  • You will almost certainly lose your no-claims bonus

  • Your insurer will consider you to be at more risk of having another accident and increase your premium accordingly

  • You may not get the type of replacement van you need to carry on working



We manage everything – so you don’t have to

Car Call has been assisting drivers for over 10 years now, so we know what exactly what services people need after an accident.

You will receive the following assistance as part of your independent accident claim

  • We will provide a comparable replacement van for you to use for the duration of your repairs or for up to 7-days after the receipt of a cheque for the value of your van if it is a total loss

  • Your comparable replacement van will be delivered to you within 3 hours of starting your claim

  • The damage to your van will be inspected by an independent engineer

  • Repairs to your van will be arranged at one of our approved accident repair centres

  • You also have the option of using any repairer you like

  • Should you need legal advice or assistance, our partner solicitors will be happy to handle this for you, with costs being recovered from the at-fault drivers insurer

  • You can contact us 24/7, to find out how your claim is progressing



Let us manage your assistance and save an unnecessary/costly claim on your insurance. Call us on 02392 484 244 and one of our UK based advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury