What is an Accident Management Company?



Accident Management companies and Claims Management specialists provide an alternative way of resolving the issues surrounding road traffic accidents, without the need to make a claim on your own insurance policy. To find out more simply call 02392 484 244 and we will be happy to help.

Many people may be unaware that there is an alternative to making a claim on their existing policy, but here at Car Call we and our partners have helped thousands of satisfied customers do exactly that.

What's more, even if you choose not to use our services – our experienced advisors are happy to offer you guidance regarding the best way forward following your accident.


Why should I use an accident management company?

This decision is of course entirely up to you, but we and our customers believe that there are a number of significant advantages of pursuing your non-fault claim with us.

These include:-


No excess to pay

Many people opt for a large excess on their policy as a way of reducing their annual insurance premiums. Unfortunately your insurer will usually require you to initially pay the excess on your policy even if the accident was not your fault.

You may be able to claim back this amount at a later date, but we appreciate that finding a large amount of money at short notice can be difficult for some people.

Because we and our partners recover the repair costs directly from the at-fault driver’s insurer on your behalf, there is an alternative to a claim on your policy and so you will not have to pay your excess.


We and our partners recover the costs on your behalf

The solicitors we work with will look to recover the costs associated with your claim.


We make all the arrangements for you

Accident management means exactly that. Our experienced UK based claims advisors will make all the arrangements and ensure that your claim is dealt with promptly and efficiently. You can also contact us at any time to find out how your claim is progressing.

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We will organise a like-for-like replacement vehicle

No matter what type of vehicle you drive, we will endeavour to find a replacement vehicle that is as close to the type and engine size of your own.

We and our partners can provide a wide range of vehicles from MPVs to prestige sports vehicles so you can be assured that you will receive the type of vehicle you need.


Your No Claims Bonus remains unaffected

As there is an alternative to a claim on your insurance policy, your annual insurance premiums should not be affected by your claim with us.


Repairs at an approved Accident Repair centre

Car Call has an established UK wide network of approved repair centres to carry out repairs to our customer's vehicles.

If you would like to use a specific manufacturer approved repairer we can arrange this for you. Your vehicle repairs are also fully guaranteed.


Legal assistance

The solicitors we work with can help you with any legal issues that may arise as a result of your accident.

Typically these could include the recovery of expenses, lost earnings or the cost of damaged items.

Should you wish to pursue a personal injury claim, we can also arrange this for you. Your appointed solicitor will sympathetically assess the implications of your particular injury and look to secure the best possible compensation settlement for you.

To take advantage of our great Accident Management service, contact us on 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury