Did you know that if you have an accident that is not your fault, you are entitled to not just courtesy car, but a hire-car that is a like-for-like replacement of your own – and it should be at no extra cost to you. Call us on 02392 484 244 to find out more.
A 'courtesy car' is not the same as a ‘hire-car’
If you have been the innocent victim of someone else’s careless or reckless driving, you are entitled by law to be provided with a like-for-like replacement hire vehicle.
This is not the same as a courtesy car.
A courtesy car will usually be a basic saloon or hatchback and you may not be offered a choice. What’s more – you may only be offered a vehicle – if they have one available and if you need it for less than a set number of days. Courtesy cars are kept by most larger garages and are typically available on a first come, first served basis.
Car Call UK and its partners provide non-fault accident assistance independently of any insurer. This means that whether you are third party or fully comprehensively insured does not matter, we provide exactly you are entitled to receive, without any hidden costs – in fact, our service does not cost you anything at all.
Replacement hire-cars are provided on a strictly like-for-like basis. So, if you whether you normally drive a Porsche or a large family MPV, you will always receive a replacement vehicle that is similar to your own. We can supply vehicles of all types for our customers from our extensive fleet of vehicles, most of which are less than 6 months old.
It will be delivered to your home or place of work within 3 hours of starting your accident claim with us.
We handle your repairs too
We can arrange for your vehicle to be repaired at at an approved accident repair centre that is local to you or - if you prefer - we can use a repair centre of your own choice. Your vehicle repairs are fully guaranteed and will be carried out to your vehicle manufacturer's specifications.
If you have been injured and would like to make a claim for compensation we also arrange legal assistance as well. We can also arrange for the recovery of expenses or lost earnings as part of your claim.
So, it doesn’t cost me anything?
No. We and our partners recover costs directly from the insurer of the person responsible for the accident.
To get yourself a like-for-like hire vehicle or find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.