A hire-car after an accident at no extra cost


Did you know that if you have an accident that is not your fault, you are entitled to not just courtesy car, but a hire-car that is a like-for-like replacement of your own – and it should be at no extra cost to you. Call us on 02392 484 244 to find out more.

A 'courtesy car' is not the same as a ‘hire-car’

If you have been the innocent victim of someone else’s careless or reckless driving, you are entitled by law to be provided with a like-for-like replacement hire vehicle. This is not the same as a courtesy car.

A courtesy car will usually be a basic saloon or hatchback and you may not be offered a choice. What’s more – you may only be offered a vehicle – if they have one available and if you need it for less than a set number of days. Courtesy cars are kept by most larger garages and are typically available on a first come, first served basis.

Car Call and its partners provide non-fault accident assistance independently of any insurer. This means that whether you are third party or fully comprehensively insured does not matter, we provide exactly you are entitled to receive, without any hidden costs – in fact, our service does not cost you anything at all.

Replacement hire-cars are provided on a strictly like-for-like basis. So, if you whether you normally drive a Porsche or a large family MPV, you will always receive a replacement vehicle that is similar to your own. We can supply vehicles of all types for our customers from our extensive fleet of vehicles, most of which are less than 6 months old.

It will be delivered to your home or place of work within 3 hours of starting your accident claim with us.


We handle your repairs too

We can arrange for your vehicle to be repaired at at an approved accident repair centre that is local to you or - if you prefer - we can use a repair centre of your own choice. Your vehicle repairs are fully guaranteed and will be carried out to your vehicle manufacturer's specifications.


Legal help

If you have been injured and would like to make a claim for compensation we also arrange legal assistance as well. We can also arrange for the recovery of expenses or lost earnings as part of your claim.


So, it doesn’t cost me anything?

No. We and our partners recover costs directly from the insurer of the person responsible for the accident.

To get yourself a like-for-like hire vehicle or find out more about our service, call us now on 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury