Does Accident Management provide the same assistance as my insurer?


Well we have no idea what other companies provide - but we and our customers believe we provide better accident assistance than most car insurance providers.

…and of course, our non-fault claims service means no claim on your insurance, no excess to pay and no change to your No-Claims Discount.


Why use our Accident Management service instead of your insurer?

Thousands of people every year choose to use our independent accident claims service every year, instead of making non-fault claims on their insurance policies.


  • They don’t want to have to pay their excess

  • They don’t want the cost of their insurance to increase because of a claim that was not their fault

  • They may not have a hire-car provided on their policy

  • They don’t want to pay extra - just to use their preferred garage for their repairs

  • They may not have legal expenses cover



We enable motorists to resolve their accident issues quickly by organising their vehicle repairs, providing them with a like-for-like replacement vehicle and arranging legal assistance if required.

Because we act independently of your insurer, you will not be subjected to the limitations of your insurance policy, so you can be assured that you will receive the best possible service from us.

We will notify your own insurer of your accident for ‘information purposes only’. This is a requirement of your all insurance policies, but from this point onwards - we and our partners take care of everything!

We believe we provide the best Accident Management service in the UK, read our customer testimonials to find out what they think.

Our service at a glance: -


  • We will take the details of your accident, establish the liability and then start organising everything for you

  • We arrange for a like-for-like replacement vehicle to be delivered to your home or place of work typically within 3 hours of accepting your claim

  • The damage to your vehicle is then assessed by an independent automotive engineer

  • Repairs are the arranged at an approved accident repair centre or at a repair centre of your own choice

  • Legal assistance can be arranged for issues such as lost earnings, expenses or claims for personal injury if you need it

  • Our claims advisors are on hand 24/7 to answer your queries



To take advantage of our comprehensive Accident Management service, contact us on 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury