How do I claim compensation for my car accident injury?



Claiming compensation for your injuries following a car accident is your legal right if you were not responsible for the accident occurring.

Depending on your injuries you could be entitled to compensation ranging from several hundred to many thousands of pounds, to find out what you may be entitled to call 02392 484 244 and we will be happy to help.


How we manage your compensation claim

We will take all the details of your accident and then contact the third party to confirm that they have accepted responsibility (liability) for the accident.

Once liability has been established, your appointed solicitor will discuss your injuries with you and look to make a case on your behalf.


How much paperwork will there be?

As with any legal case there will some documents you will have to sign, but an advisor will visit your home to explain what the documents are for and help you complete them if you wish.


What is my compensation pay-out likely to be?

Your compensation settlement is worked out based on the type of injury you have and how it will affect your daily life.


The following factors will be taken into account when assessing your compensation settlement:

  • The degree of discomfort you suffered at the time of the accident

  • What specialist treatment you are likely to need

  • If you are left with a permanent disability

  • If you require specialist medical aids or equipment

  • Personal care or assistance needs

  • Modifications or adaptions to your home

  • If you need an adapted vehicle or mobility aids

  • If your income will be affected by your injury



If you would like to make an injury compensation claim or would just like some free advice, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury