Tracing the owner of a vehicle


If you are involved in an accident, the law states that you should exchange your contact details with the other parties involved so that the insurance and liability issues can be resolved.

Making a note of number plates of vehicles is also good idea just in case someone deliberately gives you false information and the owner of the vehicle needs to be traced.

A person may give false details at the scene of an accident for a number of reasons. They may not be insured, the vehicle may be stolen, they may have been drinking or they may just realise that the accident was entirely their fault and do not want to face the music.

If however you made a note of the vehicles number plate, it may be possible to trace the owner of the vehicle.

Using the number plate to trace the owner of a vehicle

If you find out that the details you were given at the scene of an accident were false or the other vehicle just drove off, you should contact the police.

If you managed to get the number plate the police will be able to check it against various databases and hopefully retrieve the owners details. From this information they should then be able to establish whether the vehicle was insured and if so, who with.

If the driver is not insured, then you should speak to your claims advisor or insurer as they may be able to help you pursue a claim via the Motor Insurers Bureau. This is an independent organisation funded by the insurance industry to help the victims of uninsured drivers to still be able make a claim for damage to property or compensation for injuries.

Can I get a vehicles owner details?

A private individual can request this information directly from the Driver and Vehicle Licensing Agency, however you will have to provide a valid reason for doing so.

If you believe you have a valid reason to do this then you will have to supply them with the make and model of the vehicle as well as the full registration number. For further information on the application process visit the DVLA website.

If you have had a car accident that was not your fault, please give Car Call a call on 02392 484 244 , and one of our experienced claims advisors will be happy to assist you.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury