No fault accident claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Car Call and its partners help thousands of people every year by providing an alternative to a non-fault claim on your insurance.

As you are probably aware, your insurer will require you to pay the excess on your policy up-front, before any repair is started on your vehicle. So, you now have to find what could be a substantial amount money – just to get things started.

Our service enables anyone is not responsible for their accident to get their car repaired, a replacement vehicle and legal assistance – without an insurance claim.

We simply recover the costs of the assistance we provide directly from the at-fault drivers insurance provider when your assistance is complete and your are happy with the outcome.

To compare our assistance to a claim on your insurance, call 02392 484 244 for free help and advice with your claim.

Remember – no claim on your car insurance policy means:

  • No excess to pay

  • You dont lose your no-claims bonus

  • Your insurer has no reason to increase the cost of your policy



Everything is taken care of

We and our partners have been helping motorists for over 10 years now, so we know what services people need after a road traffic accident.

So forget what your insurance policy says you ‘can’ and ‘can’t’ have - this is what all our customers benefit from:

  • We will provide a like-for-like replacement vehicle for you to use for the duration of your repairs or for up to 7-days after the receipt of a cheque for the value of your vehicle if yours is a total loss

  • Your like-for-like replacement vehicle will be delivered to you within 3 hours of starting your claim

  • The damage to your vehicle will be inspected by an independent engineer

  • Your vehicle will be arranged at one of our approved accident repair centres

  • You also have the option of using a repairer of your own choice

  • If you need legal advice or assistance, our partner solicitors will handle this for you

  • You can contact us at any time – 24/7, to find out how your claim is progressing



To start your assistance today, call us on 02392 484 244 and one of our UK based advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury