Car insurance claims


The whole car insurance claims process can often be a long and drawn out affair. Being involved in an accident is stressful enough without then having to deal with a difficult accident claim as well.

If you have had an accident that was not your fault, it can also be annoying to find out that you still have to pay the excess on your policy.

Fortunately you don't have to make a claim through your insurer in this situation, just call us on 02392 484 244 and we can help you get repairs, a replacement car and legal assistance.

We can independently provide you with the services you need to resolve your accident issues. We and our partners recover the costs of these services directly from the insurer of the at-fault driver on your behalf, so it should not be necessary to make a claim on your own insurance policy.

If we are able to handle your claim, we and our partners can provide you with the following services:-

  • A like-for-like replacement vehicle for you to use for as long as you need it

  • Top quality vehicle repairs at one of our approved accident repair centres

  • The option to have your vehicle repaired at a garage of your own choice

  • Legal assistance with everything from the recovery of lost earnings, to claims for injury compensation

  • Comprehensive support from our UK based claims team


For more information or advice, please call us on 02392 484 244 or complete the form on the right of this page and an advisor will get in touch with you shortly.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury