Where can I get a replacement taxi?


If you need a replacement plated and equipped Taxi following a non-fault accident, then look no further.

Car Call have been providing credit repair and credit hire accident assistance to fleet and owner driver Taxis for over 10 years now.

We have access to a wide variety of hire-vehicles to suit any business, so you can be assured that you will get the type of vehicle you need.

Call us on 02392 484 244 and we will be happy to take your enquiry.


The disadvantages of making non-fault Taxi insurance claims

The last thing anyone needs is to have another accident claim added to their insurance claims history, as we all know – it will increase the cost of your annual insurance.

Because our claims service is independent of any insurer, it means all your non-fault claims can literally be ‘taken out of the loop’ in terms of your insurance, as if they never happened. This means the cost of your insurance is only ever affected by the - unfortunately unavoidable, fault claims.

Your insurer may not access to the variety of replacement hire-vehicles we do, including fully equipped and plated Taxis.

You may want your Taxi repaired by a specific accident repair centre, someone you have used before and can trust to do a good job. Your insurer may be reluctant to allow you to do this and may in fact charge you for using a repairer that does not give them preferential rates. We can either use one of our approved repairers or one you choose, it makes no difference to us.

If you have an excess on your policy, your insurer will probably want you to pay it ‘up-front’ and then the money is recovered weeks or months later from the at-fault driver’s insurer. There is no excess to pay when you use our service.

All the costs and charges associated with your non-fault accident claim are recovered directly from the at-fault driver’s insurer on your behalf.


Can you report my fault claims for me?

Yes of course. We appreciate that getting hold of an insurer can be difficult and time consuming, so we are happy to take care of this for you for no extra charge.

For non-fault claims, your insurer will be notified about the accident ‘for information purposes only’ which means they are made aware, but they will not be dealing with the claim.


What about legal assistance?

For legal assistance regarding lost or earnings, property or injury compensation we will arrange assistance for you from our dedicated legal team.

To find out how we can help your business, call us on 02392 484 244 for more information.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury