National Vehicle Accident Recovery Services


Car Call have a national network of Accident Repair Centres providing recovery services across the UK.

If you need your vehicle recovered from the scene of an accident and you are not at-fault, call us now on 02392 484 244 and we will arrange the recovery and repair of your vehicle at no-cost and without a claim on your insurance policy.


Why non-fault insurance claims often end up costing you money

Making your accident claim independently of your insurer is a cost-effective alternative to a car insurance claim.

When you make a claim on your car insurance for an accident that is not your fault, your insurer will almost certainly require you to pay your excess before your vehicle is repaired. You then have to claim this back weeks or months after the accident.

Your non-fault insurance claim is also likely to cause your next insurance premium to be increased when you renew.

Our independent claims service enables thousands of people every year to get the assistance they need, without having to pay the excess on their policies or losing their no-claims discount. Our service costs are all recovered directly from the insurer of the at-fault driver on the completion of your repairs.


How it works

Your claim handler will first take all the details of your accident and organise the recovery of your vehicle from the accident scene. We will then arrange the delivery of a like-for-like replacement vehicle for you.

Your replacement hire-vehicle will be of a similar type and engine size to your own, so you will not be given a vehicle that is unsuitable for your needs. Our vehicles are typically less than 6 months old and yours should be delivered to your home or place of work within 3 hours of receiving your claim.

Your own vehicle will then be booked into one of our approved accident repair centres to be repaired back to its pre-accident condition.

All our repair centres provide fully guaranteed repairs, but if you prefer have your vehicle repaired somewhere else, this is not a problem.

If you have damaged personal items in the accident or you would like to make an injury compensation claim, we will arrange for the solicitors we work with to contact you and provide you with the necessary assistance.

If you would like assistance with your accident claim, call 02392 484 244 and we will be happy to help.


Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury