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Motor Accident?

Car accident | What is uninsured loss recovery?


Car Call Claims line

An uninsured loss is a cost or charge that you may have incurred as a result of your accident, but is not covered under the terms of your car insurance.

Uninsured loss recovery is a process carried out by a solicitor on your behalf to claim back those costs and charges from the insurer of the person responsible for the accident.

Costs that may not be covered by your own car insurance policy include: -

  • Loss of earnings due to injury

  • Recovery the damaged vehicle to a secure location

  • Storage of the damaged vehicle at a secure location

  • Compensation for injuries you or your passengers sustained

  • The cost of replacing any of your damaged or destroyed possessions

  • The cost of a suitable replacement hire-vehicle and/or travelling expenses



How do I recover these after an accident?

Car Call UK independently helps anyone who was not at-fault for their accident to recover these costs and provide a complete range of supporting services to resolve the consequences of a road traffic collision.

All the costs and charges are recovered directly from the at-fault driver’s insurer, so there is an alternative to a claim on your own insurance policy.

Our full range of services include: -

  • No claim on your own car insurance policy

  • No excess to pay and your no-claims discount should not be affected

  • We provide a like-for-like replacement for your un-roadworthy car

  • Your replacement car is delivered typically within 3 hours of accepting your claim

  • We arrange repairs to your vehicle at an approved accident repair centre in your area

  • Repairs can alternatively be arranged at a garage you choose yourself

  • Legal assistance is arranged for the recovery of un-insured losses and the resolution of any other accident related issues

  • A 24/7 help line is available for all your claim enquiries



To get help and advice with your non-fault accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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