Why do Accident Management companies exist?


Accident Management companies exist because drivers don’t always get as good a service from their insurance provider as they should.

Also, just like insurance providers, some Accident Management companies provide a great service and some don’t.

Car Call has been helping motorists make non-fault accident claims independently for more than 10 years now and we have pride in the assistance we give. You can be assured that our service is second to none.

Of course the best way to find out how good our service is, is to read what our customers say.

We and our partners help thousands of motorists every year get the help that they need to resolve their accident issues.

We independently sort everything out for you and recover the costs directly from the insurer of the person responsible on your behalf.


Why do people choose not to make non-fault claims on their car insurance?

Compare our service to that of your insurer and decide for yourself.

If you make a non-fault claim on your own insurance policy:

  • You will probably have to pay your excess before your vehicle can be repaired

  • You may not receive a replacement vehicle that is suitable for your needs

  • You may not be entitled to legal assistance with your claim

  • Your vehicle may only be repaired at a specific garage

  • The cost of your insurance is likely to increase as a result of your non-fault claim



Regardless of the type of insurance cover you have, our Accident Management service avoids all of these issues because we are completely independent of any insurer:

  • There is an alternative to a claim on your own insurance policy

  • No excess to pay

  • We will report your accident to your insurer ‘for information purposes only’

  • It does not affect your no-claims discount

  • You will receive a like-for-like replacement hire-vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • We will arrange for your vehicle to be repaired at one of our approved accident repair centres or at a repair centre you choose

  • Your repairs are fully guaranteed and are carried out according to your manufacturers specifications

  • Legal assistance is arranged for the recovery of expenses, lost earnings or claims for compensation

  • We and our partners provide you with a 24/7 support help line all your claim queries



Don’t clog your claims history with costly non-fault claims, contact us on 02392 484 244 and we can get your claim started straight away!

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected. `


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury