Fleet Accident Management solutions


We appreciate that a business operating a fleet of any size needs to not only look after the needs of their business but also the welfare of their drivers in the event of an accident. To find out how we can complement your fleet operation, call us now on 02392 484 244 for more information.

Car Call look to provide a comprehensive accident management solution tailored to your business and the needs of your drivers.


Solutions that benefit your business

Keeping your fleet on the road is a priority for any business, but having to deal with the consequences of an accident can be both time consuming and costly. In addition to this, having vehicles in repair for any length of time with no suitable replacement could put your reputation at risk.

Our fleet accident management solutions can take all these issues out of the equation for you. We not only handle your vehicle repair and replacement needs but also any injury compensation related issues for your drivers too.


How it works

Your company will be allocated a dedicated claims line to look after all your fleet accident requirements. Details of the incident will entered on to our bespoke claims database and from here We and our partners organise a suitable replacement vehicle, independently assess the damage and get the repair process started at a manufacturer approved repair centre for you.

Issues such as the recovery of storage costs, expenses, damaged equipment or injury compensation claims will simultaneously be dealt with by the solicitors we work with.

Updates will be provided regularly and automatically via our claims reporting system.


Our fleet service at a glance

In summary the benefits of our service include:

  • Dedicated 24/7 branded claims helpline

  • Protect your future insurance premiums

  • Keep your drivers mobile with like-for-like replacement vehicle

  • Vehicle replacement for all your non-fault drivers within 3 hours

  • Wide variety of replacement vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Guaranteed repairs at our Approved Repairer network

  • Legal assistance with accident related issues

  • Minimise your fleet costs and disruption to your business


To find out how we could complement your business contact us now on 02392 484 244 and we will be happy to discuss your requirements. Alternatively click here to submit your enquiry.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury