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Motor Accident?

Like-for-like courtesy car after an accident


If you have been offered a courtesy car after an accident by your insurer, you may not expect it to be similar to your own - but actually by law it should be.

Car Call UK and our partners specialise in assisting people with vehicles of all types following accidents that were not their fault, and because we are completely independent of any insurer – we will give you a car that is matched as closely as possible to the make and model of your own vehicle.

We independently act on your behalf, so all the costs associated with our service are recovered directly from the at-fault driver’s insurer.


The difference between our service and a claim on your insurance

If you make a non-fault claim on your own insurance you will almost certainly have to pay your policy excess before they repair your vehicle. We will recover the costs directly from the at-fault driver’s insurer on your behalf, so you do not have to make a claim on your policy or pay your excess.

Your insurer may not offer you a suitable replacement vehicle if yours is undriveable and/or being repaired. We provide a like-for-like replacement for you to use whilst yours is repaired. So, whether you drive a Mini or an SUV, we will endeavour to provide the vehicle you need.

The majority of our replacement vehicles are typically less than 6 months old and are delivered within 3 hours of starting your claim.


Can you sort out my repairs and arrange legal advice?

Car Call UK have a network of accident repair centres around the UK that have been approved by us based on their facilities and the quality of service they provide to their customers.

We can either book your vehicle into one of these repair centres, or into a repair centre of your own choice if you prefer.

Our service also includes arranging legal assistance with issues such as lost or earnings, property or compensation for an injury


What do I tell my insurer?

Your insurer requires you to notify them if you have any type of accident. So they will be told about the accident ‘for information purposes only’ which means they are made aware, but they will not be dealing with the claim. Consequently, your insurance premium should not be affected and you will have no excess to pay.

Call us on 02392 484 244 to start your free non-fault claim today.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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