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Motor Accident?

Should I make a non-fault car insurance claim?


Thousands of people every year decide to avoid making non-fault claims on their own car insurance by using our independent claims service.

Why? – it’s because they don’t want to be penalised by their insurer for an accident that was not their fault.

When you make a non-fault claim on your car insurance, your insurer will almost certainly require you to pay your excess before your car is repaired. In addition to this, the cost of your car insurance is likely to increase as a result of your claim.

We essentially provide the same service as your insurer but you do not claim on your policy.

We and our partners recover the costs of all the services we provide directly from the insurer of the person responsible for the accident.


How our independent claims process works

Typically, you will not only be looking to get your own vehicle repaired, but you will also need to have a temporary replacement vehicle to use whilst yours is being repaired.

We can arrange both of these services for you, and more.

The services we provide include: -

  • Repairs to your vehicle at an approved accident repair centre in your area

  • Your vehicle repairs can alternatively be carried out at a repair centre of your own choice

  • A replacement vehicle can be delivered to within 3 hours starting your claim

  • Your vehicle will be replaced on a like-for-like basis, which means it will be matched as closely as possible to the type and engine size of your own

  • The solicitors we work with can also assist you with issues such as lost earnings, damaged possessions and claims for compensation

  • 24/7 assistance from our experienced UK based claims team



For further information please call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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