Replacement Taxi Credit Hire


Car Call and our partners help thousands of Taxi drivers every year, providing like-for-like replacement vehicles following non-fault accidents.

If you run your own private hire Taxi or even a fleet, Car Call and our partners can ensure that your business continues to run smoothly should your Taxi be involved in a road traffic accident.


Why use our Taxi Claims Management Solution

Relying solely on your insurer to provide assistance after a collision can have many disadvantages for a Taxi business.

  • They may not be able to provide a suitable like-for-like replacement Taxi at short notice

  • You may not be allowed to have your vehicle repaired at your preferred Accident Repair Centre

  • It is likely you will have to pay your excess before your vehicle is repaired

  • Trying to communicate with a busy insurer can be slow and frustrating


We manage your non-fault accidents differently

We operate independently of any insurer, so we and our partners recover our costs and yours directly from the insurer of the person responsible. This means you will have no excess to pay and your next insurance premium should be unaffected by your non-fault claim!


What services do you provide?

We provide a comprehensive suite of services to ensure that the impact on your business is kept to the minimum. Our team of UK based claims advisors are always on hand to arrange everything for you and ensure things run smoothly. We deal with all calls promptly and never leave our customers on hold.

We arrange the following services for you:

  • We can typically provide like-for-like replacement plated Taxi within 3 hours of starting your claim

  • The damage to your vehicle will be assessed by an independent automotive engineer

  • Your repairs will be carried out at one of our network of approved accident repair centres

  • If you have a preference, work can be carried out at a repairer of your own choice

  • We will arrange legal assistance for loss of earnings or injury claims

  • Your non-fault claim will be reported for information purposes only to your insurer


So, if you just have one Taxi accident claim or if you would like us and our partners to manage all your Taxi claims, simply call 02392 484 244 and we will be happy to provide a tailored claims solution for your business.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury