Taxi claims and Taxi Replacement Hire


If you operate a Taxi business or if you run your own private hire Taxi, you need a company who is fast and reliable to manage your no-fault claims.

Car Call and our partners have been assisting Taxi operations of all types for over 10 years now, so we know a thing or two about the credit hire and repair business - and how to keep our clients coming back for more.

If your Taxi is damaged in an accident, you are going to need a replacement - fast.

Not only do we and our partners deliver a like-for-like, plated and equipped replacement for your own Taxi, we can typically deliver it to you within 3 hours of starting your Taxi accident claim.


Why make non-fault claims on your Taxi insurance?

Instead of making a claim on your Taxi policy, having to pay your excess and then waiting months for a refund – our alternative non-fault claims service solves all your accident related issues in one go.

By using our non-fault service, you can keep unnecessary non-fault claims off your insurance record and avoid potential hikes in your next insurance premium.

We will quickly arrange for your like-for-like replacement Taxi to be delivered to you and then get your own vehicle in for repair at one of our approved accident repair centres.

If you would like us to use your own choice of repair centre, let us know and we will make the arrangements for you.


A repair and hire without a claim on my insurance?

We and our partners recover the costs directly from the insurer of the at-fault driver on your behalf.

A summary of our services: -

  • We will arrange for a like-for-like replacement Taxi to be delivered to you, typically within 3 hours of your case being accepted

  • Your Taxi is repaired at approved accident repair centre or at a repairer of your own choice

  • We arrange legal assistance with the recovery of costs for damaged possessions, lost earnings or help with a compensation claim

  • We are always available to deal with your queries, 24/7



Get your Taxi repaired and a replacement Taxi at no-cost using our non-fault claims service, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury