Like-for-like replacement prestige and performance hire-cars


If you have been unfortunate enough to be involved in an accident that was not your fault, you would at the very least expect to be provided with a replacement car that is on a par with your own by your insurer. Unfortunately, if you drive a prestige or performance car, this may not be the case.

Car Call and its partners provides drivers of prestige and performance cars the opportunity to get an appropriate car for their needs but without a claim on their own insurance policies. Using our independent claims service enables you to have an alternative to a claim on your car insurance. To find out more, call now on 02392 484 244 for help and advice.

We and our partners help thousands of people every year resolve their accident related issues. Because operate independently of any insurer, it allows us to focus on arranging the best possible assistance for our clients, without any of the limitations or constraints that may be hidden in the small print of your car insurance policy.

The benefits of making your claim with us include: -

  • Provision of an appropriate quality like-for-like replacement vehicle to use whilst yours is being repaired

  • Your replacement vehicle can be delivered to your home or place of work, typically within 3 hours of starting your claim

  • There is there is an alternative to a claim on your own insurance policy

  • You will have no excess to pay

  • Your future insurance premiums should not be affected by your independent accident claim

  • Repairs will be arranged at an appropriate manufacturer approved accident repair centre

  • All replacement parts are fitted according to manufacturer specifications

  • Legal assistance is available for issues such as the recovery of expenses or claims for injury compensation



To find out how we can help you, just call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury