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Motor Accident?

No fault car accident claims


If you have a car accident and it was not your fault, you would expect the insurer of the person responsible to pay for everything.

Actually it doesn’t quite work that way.

Firstly, you will probably be told to hand over the excess on your insurance policy before they will authorise the repairs to your car. Don’t worry though, in several months’ time you should hopefully get this money back from the at-fault drivers insurer...

Secondly, the cost of your next car insurance premium will probably now go up – thanks to that accident that was not your fault.

So, it is going to cost you money then.


Independent accident assistance, without a claim on your insurance

We provide our service independently of any insurer. The assistance we provide with your accident claim does not cost you anything because we will recover this on your behalf directly from the at-fault driver’s insurer.

Our service does not affect your car insurance because you are not claiming on your car insurance.


So how does your service work?

We will notify your insurer that the accident has occurred and it will be noted by them, purely for information purposes only.

We will then deal with your accident claim in much the same way as your insurer, except we are not bound by the limitations of your car insurance policy.

We provide a comprehensive service to all our customers, which includes all the help and support you would hope to receive from a claim on a fully featured car insurance policy.

What we provide: -

  • You will receive a like-for-like replacement for your damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • Your vehicle can either be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed

  • Legal assistance is arranged for accident related issues such as the recovery of expenses, lost earnings or claims for compensation

  • Access to experienced claims advisors on our 24/7 help line



All the above services are available to you, regardless of the type of insurance cover you may currently have on your vehicle.

To find out how we can help following your non-fault accident, call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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