Advice for motorists

Our site offers a resource of information for all road users in our Car Accident and Driving Advice section ata the bottom of every page. We have learn't a lot in preparing them, so we also hope you find them useful!

Other areas you may be interested in include ways to avoid many of the common mistakes both car and motorcycle riders can make that can sometimes lead to accidents on our roads.

If you are unlucky enough to be involved in a road accident you will also find tips and advice on how to cope with the many issues that may arise both at the accident scene and in the days following your accident.

At Car Call we and our partners specialise in dealing with many of these issues as part of the service we and our partners offer. If your accident was not your fault, we can organise repairs to your vehicle at one of our approved accident repair centres and provide you with a quality comparable replacement hire vehicle to use while the repairs are being made.

We will look to recover the costs associated with your accident from the at-fault driver's insurer. This means that you should not need to claim through your own insurer and so your no claims discount should not be affected.

If you need assistance with issues such as the recovery of expenses, vehicle recovery costs or compensation, the solicitors we work with can also provide you with all the help and advice that you need.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury