Website Terms and Conditions


By using this website you agree that you have read the terms and conditions shown below and that your use of this website is strictly limited to non-commercial personal use only. If you do not accept these terms and conditions then you should not use this website.

The information on this website is kept accurate and up-to-date as far as it is practible to do so, however we do not accept any responsibility for completeness, mistakes or omissions contained therein. Car Call Limited does not enter into any expressed or implied representations, conditions, or warranties relating to the quality or accuracy of the information available on this website.

Information published on this website is for general information purposes only and is not intended to replace professional legal or medical advice. The circumstances resulting in any personal injury claim or accident claim will always be specific to the claimant concerned. The contents of this website do not constitute advice and should not be relied upon in making or not making, any decision.

Although all reasonable steps have been taken to ensure that this website and it's content are free from any virus, it is the responsibility of the user to ensure that it is virus free. Car Call Limited does not accept responsibility for any viruses that you may download.

Car Call Limited does not accept liability for any loss or damage, whether direct or indirect, arising from your use of this website.

This website may contain links to other websites neither operated or controlled by Car Call Limited. You accept and agree that we are not responsible for the availability of these third party websites or any content accessed via this site. Car Call Limited does not endorse, have liability, or responsibility for the content, products or services provided via third party websites.

All copyright, trade marks and intellectual property rights in all material or content provided on this website are owned by Car Call Limited. You are not permitted to use images or textual content from this website except for the printing or downloading of unmodified copies for your own personal use.

Car Call Limited reserves the right to change or remove (temporarily or permanently) the website or any part of it without prior notice.

Car Call reserves the right to change these Terms and Conditions at any time, and if you continue to use the website following these changes it shall be deemed to be your acceptance of such change.

All phone calls may be recorded for training and monitoring purposes.

News items are published on this web site which may be of interest to users and are of a subject matter that is related to the content of this site.

We report on stories that are making the news headlines which have been widely reported elsewhere. The inclusion of these news stories does not necessasarily imply that Car Call has any knowledge or involvement with the persons or companies mentioned within.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury