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Motor Accident?

Non-fault car insurance claims


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you make a non-fault accident claim on your car insurance, you will almost certainly still have to pay your excess up-front before the repairs are started on your car.

What’s more, you will also probably lose your annual no-claims bonus and the cost of your insurance is likely to increase because your insurer will consider you to be more ‘at-risk’ of having another – oddly!

There is however an alternative way to get your car repaired, a suitable replacement and legal assistance – that does not involve a claim on your policy.

Car Call UK and its partners independently provides accident assistance to thousands of motorists every year. We arrange the assistance you need and when your claim is complete, we recover the costs directly from the at-fault driver’s insurer on your behalf.

To find out how our independent assistance compares to a claim on your car insurance policy, call 02392 484 244 and we will be happy to help.


Why do people choose our independent assistance?

There are many reasons why people choose to use our service, here are just some of them:

  • They can’t afford (or don’t see why they have to!) pay the excess on their policy

  • They don’t want to lose their no-claims bonus

  • They want to use a repair centre that they know and trust

  • Their policy only includes a ‘courtesy car’ not a like-for-like replacement hire-car



If you were not responsible for your car accident, we can look to provide the assistance you need without you having to make a claim on your own policy.


We and our partners arrange everything you need

We and our partners arrange everything you need, including your vehicle repairs, your replacement hire-car and even legal assistance if you need it.

All the costs and charges associated with your claim are recovered directly from the insurer of the at-fault driver.

Our service provides:

  • A like-for-like replacement hire-car if yours is un-roadworthy and/or being repaired

  • Your replacement hire-car will be delivered typically within 3 hours of accepting your claim

  • Your car can be repaired at one of our approved accident repair centres or at a garage you choose

  • All repairs to your vehicle are fully guaranteed

  • Legal assistance with the recovery of travel expenses, lost earnings, damaged property, help with personal injury compensation and other accident related issues

  • Free help and advice with all aspects of your claim



We independently help thousands of drivers every year with their road accident claims. If you would like some advice or would like to make an independent accident claim for you, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call UK and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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