Don’t lose your no claims discount with a non-fault insurance claim


Your claims record and No Claims Bonus/Discount helps you keep down the cost of your insurance, so anything that can be done to protect it without having to pay-out for ‘extra bonus protection’ has to be good news.

Unfortunately however, even if you were not responsible for an accident – your insurer will still view this as ‘a claim’ and so your annual No-claims discount is gone.

In addition to this, your insurer will almost certainly require you to pay the excess on your policy before your vehicle will be repaired and also the cost of your insurance will probably increase due to your non-fault claim.


If I don’t use my insurer then who fixes my car?

We independently provide the assistance that you need to resolve your accident issues and recover the costs of our assistance directly from the insurer of the person at-fault.

This is why thousands of drivers every year choose to use our service instead of making a claim on their own car insurance.

So you have no excess to pay and your no-claims discount should remain protected.


Will you provide the same help as my insurer?

Our comprehensive non-fault claims service includes arranging your vehicle repairs, a like-for-like replacement hire vehicle and even your legal assistance.

Because we are completely independent of your insurer, you are entitled to receive all the services below, regardless of the type of insurance.

Our service includes: -

  • A like-for-like replacement for your damaged vehicle if it is un-roadworthy and/or being repaired

  • Your replacement vehicle is delivered typically on the same day we accept your non-fault claim

  • Repairs to your vehicle are carried out at one of our approved accident repair centres

  • Your repairs are fully guaranteed and are always carried out according to your manufacturer specifications

  • Alternatively, we can arrange for your repairs to be carried out at a repair centre of your own choice

  • If you need assistance with legal issues such as the recovery of expenses, lost earnings or claims for personal injury



To avoid a claim on your policy and losing your no-claims discount, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury