Replacement Taxi accident claim


If you operate a fleet of Taxi’s or you run a one-person operation, we understand that your vehicles are the lifeblood of your business. We also know appreciate how keen your insurer is likely to be to increase the cost of your insurance - every time you make a claim on your policy.

This is where we can help.

In the event of a no-fault accident, we will deliver a fully equipped/plated replacement Taxi to you and arrange a quality accident repair to your vehicle. Our UK based claims team are available 24 hours a day to deal with your accident claims.

As we act independently of your insurer, it means there is no need to add any no-fault claims to your claims history at all.

Not claiming on your Taxi insurance has other benefits too - you have no excess to pay either.


Who pays for everything?

we and our partners recover of the costs associated with your accident directly from the at-fault driver’s insurer.


How quickly can you get my replacement Taxi?

If your Taxi is un-roadworthy, we will provide you with a like-for-like plated/equipped taxi vehicle typically within 3 hours of starting your claim.

Repairs to your Taxi will be carried out at one of our UK network of accident repair centres and repaired according to your manufacturer specifications and only using genuine replacement parts.


My driver is injured, can you sort out his compensation?

If a driver has been injured, we can arrange legal assistance to start a claim for injury compensation. Also if they are unable to work for a period of time we can also help them recover their lost earnings.


Can you report my fault claims too?

Yes, we provide a full fault claims reporting service for all our customers.

Don’t worry, we are well aware of how difficult it can be to get through to insurers!

When you call us you will get straight through and your claims advisor will then report the claim to your insurer on your behalf.

To find out how our service can benefit your taxi business, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury